Refund policy

Return and Refund Policy

Last updated November 22, 2023


Damaged Goods

  • Free Replacement: We offer a free replacement for any products proven to be damaged during transit. To facilitate this, please notify us within 4 days of receipt, providing evidence of the damage (e.g., photographs).
  • Process: Upon validation of the damage, we will arrange for the collection of the damaged goods and dispatch a replacement order at no additional cost to you.

Incorrect Orders
  • Order Discrepancies: If you receive products different from what you ordered, please inform us within 4 days of delivery.
  • Resolution: We will arrange for the collection of the incorrect items and re-dispatch the correct order as soon as possible.

Product Condition
  • Quality Assurance: If the products you receive are out of condition upon arrival, we will offer a replacement of the same value.
  • Notification: Please contact us immediately upon discovering any issues with the product's condition, providing relevant details.

General Terms
  • Return Eligibility: Returns and refunds are only applicable for damaged, incorrect, or out-of-condition items as per the terms above.
  • Contact Information: For any return or refund inquiries, please contact us at orders@gasmdrinks.co.uk with your order details and a description of the issue.
  • Response Time: We aim to respond to all return and refund requests promptly and will guide you through the process.

Refund Processing
  • Eligibility: In cases where a refund is deemed more appropriate than a replacement, we will process the refund to the original method of payment.
  • Timeframe: Refunds will be processed as quickly as possible, typically within 14 days of receiving the returned goods and confirming the issue.